Renowned Ghanaian actress and media personality Joselyn Dumas has shared a harrowing account of how she fell prey to an elaborate mobile money scam, resulting in the complete depletion of her funds.
In a detailed video posted on her social media platforms on March 17, 2026, the actress recounted the sophisticated fraud that targeted her MTN Ghana mobile money wallet, resulting in the loss of a substantial sum of money.
According to her account, the ordeal began with what seemed like a routine customer service interaction. She contacted an individual she believed to be a representative of DStv Ghana to process an upgrade for her subscription.
The suspect was described as courteous and persuasive, eventually directing her to click on a link to provide her decoder details and PIN.
While she acknowledged a flicker of suspicion at that moment, the scammer allegedly dismissed her concerns, citing technical issues on their end that necessitated remote access.
She was then sent a second link and pressured into swiftly entering her mobile money code under the guise of completing the process. The call ended in disaster moments later.
“As soon as I confirmed my number, I felt a vibration on my phone, and just like that, all my money was gone,” she recounted, visibly distraught in the video.
Ms. Dumas further revealed that the fraudster’s access didn’t stop at her existing balance.
Using the stolen PIN and phone number, the perpetrator gained entry to her mobile money application, enrolled her in XtraCash, a short-term loan service, and fraudulently secured a loan in her name.
They then immediately withdrew those funds as well.
“While still on the phone with me, he had access to my MoMo app, signed me up for a loan service, and took more money in my name,” she added.
The aftermath was equally distressing; she explained that even after regaining control of her account, any subsequent deposits were automatically deducted by MTN Ghana to repay the unauthorized loan.
The celebrated actress bravely shared her story as a stark warning to the public. She is urging Ghanaians to exercise extreme vigilance, emphasizing the golden rule of never sharing their mobile money PINs with anyone, and to be highly skeptical of unsolicited links or urgent requests for personal information.
Beyond her personal warning, Dumas is also calling on corporate institutions, specifically naming DStv Ghana, to bolster their customer protection protocols.
She stressed the urgent need for tighter security measures to safeguard clients and prevent others from experiencing similar devastating financial losses.
